Speaker:
Christoph Schmidinger, Regional Vice President and General Manager, Four Seasons Hotel Hong Kong
Hong Kong’s service culture is one spelled ”in capital letters”, according to Christoph Schmidinger, General Manager of the Four Seasons Hotel Hong Kong, because employees see service as more than just a job – it is pursuit of excellence. He says the Hong Kong hotel, the Canadian luxury hospitality management group’s flagship in Asia, is a yardstick for other regional Four Seasons hotels to follow.
Service Culture Spelled in Capitals
