Event Detail


Topic SME Management Workshop on “Modern Customer Service”
Date 19 March 2018 (Monday)
Time 3:30pm - 5:00pm
Venue HKTDC SME Centre
(Ground Level, Hong Kong Convention and Exhibition Centre, 1 Expo Drive, Wan Chai, Hong Kong)
Language English (No simultaneous interpretation service provided)
Format Workshop

Customer expectations for service have never been higher, and companies everywhere are looking for better ways of meeting those expectations. Customers are increasingly expect a ‘WOW’ experience whenever they visit us, and this wow feeling will surely attracting them to return and to sell our brand. In view of this, companies have to modernize how we provide our customer service, creating more customer value and growing our business. In this workshop, we will discuss about:

• Evolution of Customer Service

• ABC of Customer Service

• 4S Customer Service Management

Speaker Ms. Janet Wong - Director and Consultant, JNet Consulting Limited
Admission Free
Organiser Hong Kong Trade Development Council
Remarks The organiser reserves the right to re-arrange details when necessary.
Enquiry Please call (852) 1830 668