hktdc.com Customer Care Programme
The hktdc.com Customer Care Service team aims to support online advertisers so that they can make better use of our online marketplace. The team focuses on educating new advertisers to adapt the functions and usages of My HKTDC, as well as assisting them to build online profiles and showcase their products. Advertisers can quickly take full advantage of our platform to receive enquiries from quality buyers.

Dedicated Customer Care Team

To ensure that our advertisers are well equipped to meet buyers’ online sourcing needs, a dedicated Customer Care Team conducts customer care calls all year round to provide advice, technical support, and product photo uploads service.

hktdc.com DIY Training Workshop recruitment
Product photo collection and upload
Profile review and advice
Technical hotline support service
Collection of customer feedback
Professional Consultation Service

The Professional Consultancy Service aims to help advertisers who are eager to improve their online profiles for better marketing performance. During the consultancy period, consultant will interview with advertiser to go through the marketing performance analysis and give professional advice.
Consultation service scope includes:
Detailed analysis of online profile and marketing performance
Face-to-face interview to go through the analysis and recommend improvement action
Photo shooting and image retouching lab
Follow-up consultation after profile is enhanced
hktdc.com DIY Training Workshop

The hktdc.com DIY Training Workshop is tailor-made for hktdc.com advertisers. The workshop demonstrates different functions of the DIY platform and gives directions for building online profiles, enabling users to enhance competitiveness and capturing business opportunities!

Content of Elementary DIY Training Workshop:
Introduction of MY HKTDC interface
Adding and modifying company information
Uploading product / service photos and certificates
Creating showroom and new product alert
Applying third party authentication
Differentiating the types of buyer enquiries
Content of Advanced DIY Training Workshop:
Advising buyer sourcing channel at hktdc.com
Checking and prioritising enquiries referred by hktdc.com
Enhancing online search ranking and exposure
Tips and tricks for writing product names and specifications
Sharing of successful cases

SME Enrichment Workshop

We organize SME Enrichment Workshop with different partners aiming to add value to hktdc.com advertisers’ business operations. The Product Shooting and Image Retouching Workshops were very popular and received positive response. The latest Google Apps for Business Workshop also received overwhelming response.
SME Rewards Programme

The hktdc.com SME Rewards Programme encourages existing and new online advertisers to make the best out of the hktdc.com platform by uploading more product photos to capture quality enquiries. Advertisers can also redeem various gifts with the accumulated points! Please visit www.hktdc.com/SMERewards for more information.

Total Marketing Solutions

Total Marketing Solutions is an all-round initiative that helps advertisers to build brands and launch products in international markets with a series of customised hktdc.com cross-platform activities. Advertisers can enjoy priority of using HKTDC’s effective promotion services, the solution also helps advertisers to:

Sharpen product and company image
Enhance promotion effectiveness by leveraging various channels
Enjoy expert knowledge and dedicated customer service
Experience year-round promotion with an integrated marketing platform: trade fairs, product magazines, hktdc.com online marketplace, mobile application and more


Elite Programme

The hktdc.com Elite Programme is our way of highlighting some of our more discerning customers who adopt multiple platforms for export promotion as a total marketing solution. Programme members are able to enjoy a list of special services and activities, and priority in referring to buyers during trade fair seasons.